{"@context":"https://schema.org","@type":"NewsArticle","generatedAt":"2026-07-28T06:20:51.496Z","headline":"美国网友报修宽带故障陷 AT&T AI 助手 Andi 死循环：对话超 1 小时未登记或转人工","description":"网友 u/SnooPeripherals2206 在 Reddit 发帖称，家中光纤线路被狗咬断后联系 AT&T 客服，其 AI 助手 Andi 在持续超 1 小时的对话中未能有效登记报修内容，也未完成人工转接。该网友形容整个过程为\"死亡循环\"（death loop），AI 仅回复套话，未实质推进问题解决。","url":"https://www.aioga.com/news/cmryitqwt01k3rolght0g24mi/","mainEntityOfPage":"https://www.aioga.com/news/cmryitqwt01k3rolght0g24mi/","datePublished":"2026-07-24T05:36:36.000Z","dateModified":"2026-07-24T05:36:36.000Z","inLanguage":"zh-CN","publisher":{"@type":"NewsMediaOrganization","name":"Aioga","url":"https://www.aioga.com"},"citation":["https://www.ithome.com/0/981/107.htm","https://aihot.virxact.com/items/cmryitqwt01k3rolght0g24mi"],"canonicalUrl":"https://www.aioga.com/news/cmryitqwt01k3rolght0g24mi/","directAnswer":{"@type":"Answer","text":"Aioga 编辑摘要：网友 u/SnooPeripherals2206 在 Reddit 发帖称，家中光纤线路被狗咬断后联系 AT&T 客服，其 AI 助手 Andi 在持续超 1 小时的对话中未能有效登记报修内容，也未完成人工转接。 Aioga 将其归入「行业动态」方向，重点关注它对真实使用和行业竞争的影响。","url":"https://www.aioga.com/news/cmryitqwt01k3rolght0g24mi/","dateCreated":"2026-07-24T05:36:36.000Z","author":{"@type":"Organization","@id":"https://www.aioga.com/authors/aioga-editorial/#editorial-team","name":"Aioga Editorial Team","url":"https://www.aioga.com/authors/aioga-editorial/"}},"evidence":[{"@type":"CreativeWork","name":"IT之家 source article","url":"https://www.ithome.com/0/981/107.htm","datePublished":"2026-07-24T05:36:36.000Z","provider":{"@type":"Organization","name":"IT之家","url":"https://www.ithome.com/0/981/107.htm"}},{"@type":"CreativeWork","name":"AIHot archive record","url":"https://aihot.virxact.com/items/cmryitqwt01k3rolght0g24mi","datePublished":"2026-07-24T05:36:36.000Z","provider":{"@type":"Organization","name":"AIHot","url":"https://aihot.virxact.com/items/cmryitqwt01k3rolght0g24mi"}}],"aggregationSource":"IT之家（RSS）","originalPublisher":{"name":"IT之家","url":"https://www.ithome.com/0/981/107.htm"},"article":{"id":"cmryitqwt01k3rolght0g24mi","slug":"cmryitqwt01k3rolght0g24mi","url":"https://www.aioga.com/news/cmryitqwt01k3rolght0g24mi/","title":"美国网友报修宽带故障陷 AT&T AI 助手 Andi 死循环：对话超 1 小时未登记或转人工","title_en":"美国网友报修宽带故障陷 AI 死循环：对话超 1 小时未登记 / 转人工","summary":"网友 u/SnooPeripherals2206 在 Reddit 发帖称，家中光纤线路被狗咬断后联系 AT&T 客服，其 AI 助手 Andi 在持续超 1 小时的对话中未能有效登记报修内容，也未完成人工转接。该网友形容整个过程为\"死亡循环\"（death loop），AI 仅回复套话，未实质推进问题解决。","source":"IT之家（RSS）","sourceUrl":"https://www.ithome.com/0/981/107.htm","aiHotUrl":"https://aihot.virxact.com/items/cmryitqwt01k3rolght0g24mi","publishedAt":"2026-07-24T05:36:36.000Z","category":"行业动态","score":47,"selected":false,"articleBody":["IT之家：https://www.ithome.com/ 7 月 24 日消息，网友 u/SnooPeripherals2206 于 7 月 23 日在 Reddit 社区发帖，分享了 14 张截图， 吐槽在与美国 AT&T 电信运营商 AI 助手 Andi 持续约 1 小时的对话中，始终无法接入人工客服。","事件的起因是该网友家中的光纤线路被狗咬断，在联系 AT&T 客服后对接服务的始终是 Andi 助手，而且在持续超 1 小时的对话中，Andi 未能有效登记报修内容，也未直接完成人工转接。IT之家附上相关截图如下：","该网友吐槽整个服务过程处于“死亡循环”（death loop）状态，AI 总是回复套话，并未实质推进用户体验，解决用户所遇到的问题。"],"articleImages":[{"sourceUrl":"https://img.ithome.com/newsuploadfiles/2026/7/6ff5c321-a40d-4fd3-a958-3e5206737ad9.jpg","alt":"","afterParagraph":1,"url":"/media/articles/cmryitqwt01k3rolght0g24mi/2aadce21ccab391e.jpg"}],"mediaStatus":"ok","articleBodyZh":[],"translationStatus":"","bodyOrigin":"source-page","editorial":{"summary":"Aioga 编辑摘要：网友 u/SnooPeripherals2206 在 Reddit 发帖称，家中光纤线路被狗咬断后联系 AT&T 客服，其 AI 助手 Andi 在持续超 1 小时的对话中未能有效登记报修内容，也未完成人工转接。 Aioga 将其归入「行业动态」方向，重点关注它对真实使用和行业竞争的影响。","background":"背景分析：公司与行业类动态需要放在竞争格局、商业化路径、资本信号和监管环境中观察，单条公告不能代表最终结果。","viewpoint":"Aioga 判断：这条动态更适合作为行业观察信号，当前信息足以建立线索，但不足以推导长期结论。","implications":"影响分析：对相关团队而言，短期应先核对来源、可用范围和实际成本，再判断是否值得接入或跟进。","nextStep":"后续观察：继续观察官方文件、合作落地、收入或用户信号、竞品动作和监管后续。","evidenceRefs":["title","summary","articleBody"],"confidence":"medium","status":"published","aiGenerated":false,"autoApproved":true,"generatedBy":"rule-safe-fallback","generatedAt":"2026-07-28T06:29:10.555Z","sourceHash":"6c6dce8d03579b89","validation":{"passed":true,"mode":"rule-safe-fallback","checks":["schema","length","source-attribution","no-html"]}},"tags":["行业动态","IT之家（RSS）"],"translations":{"zh-CN":{"title":"美国网友报修宽带故障陷 AT&T AI 助手 Andi 死循环：对话超 1 小时未登记或转人工","summary":"网友 u/SnooPeripherals2206 在 Reddit 发帖称，家中光纤线路被狗咬断后联系 AT&T 客服，其 AI 助手 Andi 在持续超 1 小时的对话中未能有效登记报修内容，也未完成人工转接。该网友形容整个过程为\"死亡循环\"（death loop），AI 仅回复套话，未实质推进问题解决。","category":"行业动态","source":"IT之家","aggregationSource":"IT之家（RSS）","pageTitle":"美国网友报修宽带故障陷 AT&T AI 助手 Andi 死循环：对话超 1 小时未登记或转人工 - Aioga AI资讯","description":"网友 u/SnooPeripherals2206 在 Reddit 发帖称，家中光纤线路被狗咬断后联系 AT&T 客服，其 AI 助手 Andi 在持续超 1 小时的对话中未能有效登记报修内容，也未完成人工转接。该网友形容整个过程为\"死亡循环\"（death loop），AI 仅回复套话，未实质推进问题解决。","url":"https://www.aioga.com/news/cmryitqwt01k3rolght0g24mi/"},"en":{"title":"American netizens report broadband malfunction repair issues falling into an endless loop with AT&T AI assistant Andi: conversation exceeds 1 hour without registration or being transferred to a human agent.","summary":"A Reddit user u/SnooPeripherals2206 posted that after their home fiber optic line was chewed through by a dog and they contacted AT&T customer service, the AI assistant Andi was unable to effectively register the repair request during a continuous conversation lasting over an hour, nor did it complete a transfer to a human agent. The user described the whole process as a 'death loop,' with the AI only responding with canned phrases and not actually advancing the problem resolution.","category":"Industry","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"American netizens report broadband malfunction repair issues falling into an endless loop with AT&T AI assistant Andi: conversation exceeds 1 hour without registration or being transferred to a human agent. - Aioga AI News","description":"A Reddit user u/SnooPeripherals2206 posted that after their home fiber optic line was chewed through by a dog and they contacted AT&T customer service, the AI assistant Andi was un...","url":"https://www.aioga.com/en/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:41:58.771Z"},"ja":{"title":"アメリカのネットユーザーがブロードバンドの故障を報告し、AT&TのAIアシスタントAndiで無限ループにはまる：1時間以上対話しても登録されず、または人間に転送されない","summary":"Redditのユーザー u/SnooPeripherals2206 は投稿で、自宅の光ファイバー回線が犬にかじられて切れた後に AT&T のカスタマーサポートに連絡したところ、その AI アシスタント Andi は1時間以上続く会話でも故障修理の内容を効果的に登録できず、人工への転送も完了しなかったと述べています。このユーザーはその全過程を「デスループ（死のループ）」と表現し、AI は形式的な返信しかせず、問題解決を実質的に進めることはなかったとしています。","category":"業界動向","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"アメリカのネットユーザーがブロードバンドの故障を報告し、AT&TのAIアシスタントAndiで無限ループにはまる：1時間以上対話しても登録されず、または人間に転送されない - Aioga AIニュース","description":"Redditのユーザー u/SnooPeripherals2206 は投稿で、自宅の光ファイバー回線が犬にかじられて切れた後に AT&T のカスタマーサポートに連絡したところ、その AI アシスタント Andi は1時間以上続く会話でも故障修理の内容を効果的に登録できず、人工への転送も完了しなかったと述べています。このユーザーはその全過程を「デスループ（死の...","url":"https://www.aioga.com/ja/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:42:05.620Z"},"ko":{"title":"미국 네티즌, AT&T AI 도우미 Andi에 광대역 장애 수리 요청하다가 무한 루프에 빠짐: 대화가 1시간 이상 이어져도 등록이나 상담원 연결 안 됨","summary":"Reddit 사용자 u/SnooPeripherals2206는 집의 광섬유 회선이 개에게 물려 끊어진 후 AT&T 고객센터에 연락했으며, 그들의 AI 도우미인 Andi는 1시간이 넘는 대화 동안 수리 요청 내용을 제대로 등록하지 못했고, 사람 상담원으로의 전환도 완료하지 못했다고 게시했습니다. 이 사용자는 전체 과정을 '데스 루프(death loop)'라고 표현했으며, AI는 틀에 박힌 대답만 반복하고 문제 해결을 실질적으로 진행하지 않았습니다.","category":"업계 동향","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"미국 네티즌, AT&T AI 도우미 Andi에 광대역 장애 수리 요청하다가 무한 루프에 빠짐: 대화가 1시간 이상 이어져도 등록이나 상담원 연결 안 됨 - Aioga AI 뉴스","description":"Reddit 사용자 u/SnooPeripherals2206는 집의 광섬유 회선이 개에게 물려 끊어진 후 AT&T 고객센터에 연락했으며, 그들의 AI 도우미인 Andi는 1시간이 넘는 대화 동안 수리 요청 내용을 제대로 등록하지 못했고, 사람 상담원으로의 전환도 완료하지 못했다고 게시했습니다. 이 사용자는 전체 과정을 '데...","url":"https://www.aioga.com/ko/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:42:53.702Z"},"es":{"title":"Usuarios de Internet en Estados Unidos informan fallas en la reparación de banda ancha atrapando al asistente de IA de AT&T, Andi, en un ciclo infinito: la conversación supera 1 hora sin registro ni transferencia a atención humana","summary":"El usuario u/SnooPeripherals2206 publicó en Reddit que, después de que la línea de fibra óptica de su casa fuera mordida por un perro, se puso en contacto con el servicio de atención al cliente de AT&T. Su asistente de inteligencia artificial, Andi, durante una conversación que duró más de una hora, no logró registrar efectivamente la solicitud de reparación ni completar la transferencia a un agente humano. El usuario describió todo el proceso como un 'bucle de muerte' (death loop), ya que la IA solo respondía con frases hechas y no avanzaba realmente en la resolución del problema.","category":"Industria","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Usuarios de Internet en Estados Unidos informan fallas en la reparación de banda ancha atrapando al asistente de IA de AT&T, Andi, en un ciclo infinito: la conversación supera 1 hora sin registro ni transferencia a atención humana - Aioga Noticias de IA","description":"El usuario u/SnooPeripherals2206 publicó en Reddit que, después de que la línea de fibra óptica de su casa fuera mordida por un perro, se puso en contacto con el servicio de atenci...","url":"https://www.aioga.com/es/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:42:56.031Z"},"fr":{"title":"Un internaute américain signale une panne de son internet et tombe dans une boucle infinie avec l'assistant IA Andi d'AT&T : la conversation dure plus d'une heure sans enregistrement ni transfert à un humain","summary":"L'utilisateur u/SnooPeripherals2206 a publié sur Reddit que, après que sa ligne fibre optique à domicile ait été sectionnée par un chien, il a contacté le service client d'AT&T. Son assistant IA Andi, au cours d'une conversation de plus d'une heure, n'a pas réussi à enregistrer efficacement la demande de réparation et n'a pas effectué de transfert vers un interlocuteur humain. L'utilisateur décrit tout le processus comme un \"cercle de mort\" (death loop), l'IA se contentant de réponses standard sans vraiment faire avancer la résolution du problème.","category":"Industrie","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Un internaute américain signale une panne de son internet et tombe dans une boucle infinie avec l'assistant IA Andi d'AT&T : la conversation dure plus d'une heure sans enregistrement ni transfert à un humain - Aioga Actualités IA","description":"L'utilisateur u/SnooPeripherals2206 a publié sur Reddit que, après que sa ligne fibre optique à domicile ait été sectionnée par un chien, il a contacté le service client d'AT&T. So...","url":"https://www.aioga.com/fr/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:43:50.076Z"},"de":{"title":"US-amerikanische Internetnutzer melden Breitbandstörungen, die den AT&T AI-Assistenten Andi in eine Endlosschleife bringen: Gespräch dauert über 1 Stunde ohne Registrierung oder Weiterleitung an einen menschlichen Mitarbeiter","summary":"Der Reddit-Nutzer u/SnooPeripherals2206 schrieb, dass er nach dem Biss einer Glasfaserleitung durch seinen Hund den AT&T-Kundendienst kontaktierte. Dessen KI-Assistent Andi konnte in einem über einstündigen Gespräch die Reparaturanfrage nicht effektiv erfassen und auch keine Weiterleitung an einen menschlichen Mitarbeiter vornehmen. Der Nutzer beschrieb den gesamten Prozess als \"Todeskreislauf\" (death loop), da die KI nur Standardantworten gab und das Problem nicht tatsächlich voranbrachte.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"US-amerikanische Internetnutzer melden Breitbandstörungen, die den AT&T AI-Assistenten Andi in eine Endlosschleife bringen: Gespräch dauert über 1 Stunde ohne Registrierung oder Weiterleitung an einen menschlichen Mitarbeiter - Aioga KI-News","description":"Der Reddit-Nutzer u/SnooPeripherals2206 schrieb, dass er nach dem Biss einer Glasfaserleitung durch seinen Hund den AT&T-Kundendienst kontaktierte. Dessen KI-Assistent Andi konnte...","url":"https://www.aioga.com/de/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:43:41.775Z"},"pt-BR":{"title":"Internautas americanos relatam falha na internet e ficam presos no loop do assistente de IA da AT&T, Andi: conversa dura mais de 1 hora sem registro ou transferência para atendimento humano","summary":"O usuário u/SnooPeripherals2206 publicou no Reddit que, após a fibra ótica de sua casa ser mordida por um cachorro, entrou em contato com o atendimento ao cliente da AT&T. O assistente de IA, Andi, durante uma conversa que durou mais de 1 hora, não conseguiu registrar efetivamente o pedido de reparo, nem realizou a transferência para atendimento humano. O usuário descreveu todo o processo como um \"loop da morte\" (death loop), em que a IA apenas respondia com frases prontas, sem avançar de fato na solução do problema.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Internautas americanos relatam falha na internet e ficam presos no loop do assistente de IA da AT&T, Andi: conversa dura mais de 1 hora sem registro ou transferência para atendimento humano - Aioga Notícias de IA","description":"O usuário u/SnooPeripherals2206 publicou no Reddit que, após a fibra ótica de sua casa ser mordida por um cachorro, entrou em contato com o atendimento ao cliente da AT&T. O assist...","url":"https://www.aioga.com/pt-BR/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:44:28.928Z"},"ru":{"title":"Американский пользователь сети сообщил о неисправности широкополосного интернета и попал в петлю с помощником ИИ AT&T Andi: диалог длился более 1 часа без регистрации обращения или перехода к оператору","summary":"Пользователь u/SnooPeripherals2206 опубликовал на Reddit сообщение, в котором заявил, что после того, как его домашняя линия оптоволокна была перегрызена собакой, он связался с поддержкой AT&T. Их AI-помощник Andi в ходе разговора продолжительностью более часа не смог эффективно зарегистрировать заявку на ремонт, а также не выполнил перевод на живого оператора. Этот пользователь охарактеризовал весь процесс как «петлю смерти» (death loop), отметив, что AI только отвечал стандартными фразами и фактически не способствовал решению проблемы.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Американский пользователь сети сообщил о неисправности широкополосного интернета и попал в петлю с помощником ИИ AT&T Andi: диалог длился более 1 часа без регистрации обращения или перехода к оператору - Aioga Новости ИИ","description":"Пользователь u/SnooPeripherals2206 опубликовал на Reddit сообщение, в котором заявил, что после того, как его домашняя линия оптоволокна была перегрызена собакой, он связался с под...","url":"https://www.aioga.com/ru/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:44:34.250Z"},"ar":{"title":"أبلغ مستخدم إنترنت أمريكي عن عطل في خدمة الإنترنت أمام مساعد AI من AT&T أندي في حلقة مفرغة: المحادثة استمرت لأكثر من ساعة دون تسجيل أو تحويل إلى خدمة العملاء","summary":"نشر مستخدم Reddit u/SnooPeripherals2206 منشورًا حول تعرض خط الألياف البصرية في منزله للقطع بواسطة كلب، وعند التواصل مع خدمة عملاء AT&T، لم يتمكن المساعد الذكي Andi خلال أكثر من ساعة من الحوار من تسجيل طلب الإصلاح بشكل فعال، ولم يقم أيضًا بتحويل الطلب إلى موظف حقيقي. واصفًا التجربة بأكملها بأنها \"حلقة مميتة\"، حيث كان الذكاء الاصطناعي يكتفي بالردوص التحية، دون أن يحقق أي تقدم فعلي في حل المشكلة.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"أبلغ مستخدم إنترنت أمريكي عن عطل في خدمة الإنترنت أمام مساعد AI من AT&T أندي في حلقة مفرغة: المحادثة استمرت لأكثر من ساعة دون تسجيل أو تحويل إلى خدمة العملاء - Aioga أخبار الذكاء الاصطناعي","description":"نشر مستخدم Reddit u/SnooPeripherals2206 منشورًا حول تعرض خط الألياف البصرية في منزله للقطع بواسطة كلب، وعند التواصل مع خدمة عملاء AT&T، لم يتمكن المساعد الذكي Andi خلال أكثر من ساع...","url":"https://www.aioga.com/ar/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:45:27.201Z"},"hi":{"title":"अमेरिकी नेटिज़नों ने ब्रॉडबैंड खराबी की मरम्मत की रिपोर्ट करते हुए AT&T एआई असिस्टेंट Andi में फँस गए: बातचीत 1 घंटे से अधिक समय तक चलने के बाद भी पंजीकरण या मानव हस्तांतरण नहीं हुआ","summary":"网友 u/SnooPeripherals2206 ने Reddit पर पोस्ट किया कि जब घर की फाइबर लाइन कुत्ते ने काट दी, तो उन्होंने AT&T कस्टमर सर्विस से संपर्क किया, लेकिन उनका AI सहायक Andi एक घंटे से अधिक की लगातार बातचीत में मरम्मत की जानकारी ठीक से दर्ज नहीं कर सका और न ही मानव प्रतिनिधि को ट्रांसफर कर पाया। इस网友 ने पूरे प्रक्रिया को 'डेथ लूप' (death loop) के रूप में वर्णित किया, AI केवल तैयार जवाब देता रहा और समस्या के समाधान को वास्तव में आगे नहीं बढ़ाया।","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"अमेरिकी नेटिज़नों ने ब्रॉडबैंड खराबी की मरम्मत की रिपोर्ट करते हुए AT&T एआई असिस्टेंट Andi में फँस गए: बातचीत 1 घंटे से अधिक समय तक चलने के बाद भी पंजीकरण या मानव हस्तांतरण नहीं हुआ - Aioga AI समाचार","description":"网友 u/SnooPeripherals2206 ने Reddit पर पोस्ट किया कि जब घर की फाइबर लाइन कुत्ते ने काट दी, तो उन्होंने AT&T कस्टमर सर्विस से संपर्क किया, लेकिन उनका AI सहायक Andi एक घंटे से अधिक की...","url":"https://www.aioga.com/hi/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:45:21.990Z"},"it":{"title":"Un utente americano di Internet segnala un guasto alla banda larga che ha intrappolato l'assistente AI Andi di AT&T in un loop infinito: la conversazione dura oltre un'ora senza registrazione o trasferimento a un operatore umano","summary":"L'utente di Reddit u/SnooPeripherals2206 ha postato dicendo che, dopo che la linea in fibra ottica di casa era stata morsa dal cane, contattando il servizio clienti AT&T, il loro assistente AI Andi, durante una conversazione durata oltre un'ora, non è riuscito a registrare efficacemente il contenuto della segnalazione e non ha completato il trasferimento a un operatore umano. L'utente ha descritto l'intero processo come un 'ciclo della morte' (death loop), con l'AI che rispondeva solo con frasi standard senza avanzare concretamente nella risoluzione del problema.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Un utente americano di Internet segnala un guasto alla banda larga che ha intrappolato l'assistente AI Andi di AT&T in un loop infinito: la conversazione dura oltre un'ora senza registrazione o trasferimento a un operatore umano - Aioga Notizie IA","description":"L'utente di Reddit u/SnooPeripherals2206 ha postato dicendo che, dopo che la linea in fibra ottica di casa era stata morsa dal cane, contattando il servizio clienti AT&T, il loro a...","url":"https://www.aioga.com/it/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:46:11.648Z"},"nl":{"title":"Amerikaanse internetgebruikers melden een storing van hun breedband en raken vast in een doodlopende lus met AT&T's AI-assistent Andi: het gesprek duurt meer dan 1 uur zonder dat het wordt geregistreerd of doorverbonden naar een medewerker","summary":"Reddit-gebruiker u/SnooPeripherals2206 plaatste een bericht waarin hij zei dat nadat de glasvezelkabel bij hem thuis door een hond was doorgebeten en hij contact had opgenomen met de klantenservice van AT&T, hun AI-assistent Andi tijdens een gesprek van meer dan een uur niet in staat was om de reparatieaanvraag effectief te registreren, en ook geen menselijke overdracht voltooide. Deze gebruiker beschreef het hele proces als een 'dood-lus' (death loop), waarbij de AI alleen standaardantwoorden gaf en het probleem niet daadwerkelijk hielp oplossen.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Amerikaanse internetgebruikers melden een storing van hun breedband en raken vast in een doodlopende lus met AT&T's AI-assistent Andi: het gesprek duurt meer dan 1 uur zonder dat het wordt geregistreerd of doorverbonden naar een medewerker - Aioga AI-nieuws","description":"Reddit-gebruiker u/SnooPeripherals2206 plaatste een bericht waarin hij zei dat nadat de glasvezelkabel bij hem thuis door een hond was doorgebeten en hij contact had opgenomen met...","url":"https://www.aioga.com/nl/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:46:14.201Z"},"tr":{"title":"Amerikalı internet kullanıcıları, geniş bant arızasını bildirmek için AT&T AI asistanı Andi ile kısır döngüye takıldı: 1 saatten fazla süren görüşmede kayıt yapılamadı veya insan temsilciye aktarılamadı","summary":"Reddit'te u/SnooPeripherals2206 adlı kullanıcı, evdeki fiber optik hattın köpek tarafından koparılmasının ardından AT&T müşteri hizmetleriyle iletişime geçtiğini ve AI asistanı Andi'nin bir saatten uzun süren konuşma boyunca arıza kaydını etkili bir şekilde yapamadığını ve insan operatöre aktarmayı tamamlayamadığını yazdı. Kullanıcı, tüm süreci \"ölüm döngüsü\" (death loop) olarak nitelendirdi; AI yalnızca hazır cevaplar verdi, sorunun çözümünü gerçekten ilerletmedi.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Amerikalı internet kullanıcıları, geniş bant arızasını bildirmek için AT&T AI asistanı Andi ile kısır döngüye takıldı: 1 saatten fazla süren görüşmede kayıt yapılamadı veya insan temsilciye aktarılamadı - Aioga AI Haberleri","description":"Reddit'te u/SnooPeripherals2206 adlı kullanıcı, evdeki fiber optik hattın köpek tarafından koparılmasının ardından AT&T müşteri hizmetleriyle iletişime geçtiğini ve AI asistanı And...","url":"https://www.aioga.com/tr/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:46:53.761Z"},"vi":{"title":"Người dùng mạng Mỹ báo sửa chữa sự cố băng thông rộng khiến trợ lý AI Andi của AT&T rơi vào vòng lặp chết: đối thoại hơn 1 giờ mà không được đăng ký hoặc chuyển sang nhân viên","summary":"Người dùng u/SnooPeripherals2206 đăng bài trên Reddit cho biết, sau khi đường dây quang trong nhà bị chó cắn đứt và liên hệ với dịch vụ khách hàng của AT&T, trợ lý AI của họ, Andi, trong cuộc trò chuyện kéo dài hơn 1 giờ đã không thể ghi nhận hiệu quả nội dung báo sửa chữa, cũng như không chuyển máy đến nhân viên trực tiếp. Người dùng này mô tả toàn bộ quá trình là \"vòng lặp chết\" (death loop), AI chỉ trả lời theo khuôn mẫu mà không thực sự tiến triển trong việc giải quyết vấn đề.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Người dùng mạng Mỹ báo sửa chữa sự cố băng thông rộng khiến trợ lý AI Andi của AT&T rơi vào vòng lặp chết: đối thoại hơn 1 giờ mà không được đăng ký hoặc chuyển sang nhân viên - Tin tức AI Aioga","description":"Người dùng u/SnooPeripherals2206 đăng bài trên Reddit cho biết, sau khi đường dây quang trong nhà bị chó cắn đứt và liên hệ với dịch vụ khách hàng của AT&T, trợ lý AI của họ, Andi,...","url":"https://www.aioga.com/vi/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:47:01.875Z"},"id":{"title":"Netizen Amerika melaporkan gangguan perbaikan broadband membuat asisten AI AT&T Andi terjebak dalam siklus mati: percakapan lebih dari 1 jam tanpa pendaftaran atau dialihkan ke layanan manusia","summary":"Netizen u/SnooPeripherals2206 memposting di Reddit mengatakan bahwa setelah jalur serat optik di rumahnya digigit anjing, ia menghubungi layanan pelanggan AT&T. Asisten AI mereka, Andi, dalam percakapan yang berlangsung lebih dari 1 jam terus-menerus, tidak berhasil mencatat permintaan perbaikan dengan efektif, juga tidak menyelesaikan transfer ke manusia. Netizen tersebut menggambarkan seluruh proses sebagai \"lingkaran kematian\" (death loop), AI hanya memberikan jawaban template, tanpa benar-benar memajukan penyelesaian masalah.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Netizen Amerika melaporkan gangguan perbaikan broadband membuat asisten AI AT&T Andi terjebak dalam siklus mati: percakapan lebih dari 1 jam tanpa pendaftaran atau dialihkan ke layanan manusia - Berita AI Aioga","description":"Netizen u/SnooPeripherals2206 memposting di Reddit mengatakan bahwa setelah jalur serat optik di rumahnya digigit anjing, ia menghubungi layanan pelanggan AT&T. Asisten AI mereka,...","url":"https://www.aioga.com/id/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:47:46.943Z"},"th":{"title":"ชาวเน็ตสหรัฐแจ้งซ่อมปัญหาอินเทอร์เน็ตติดขัดกับผู้ช่วย AI ของ AT&T ชื่อ Andi เกิดวงจรซ้ำซ้อน: การสนทนานานกว่า 1 ชั่วโมงโดยยังไม่ได้ลงทะเบียนหรือย้ายไปฝ่ายบริการลูกค้า","summary":"ผู้ใช้อินเทอร์เน็ต u/SnooPeripherals2206 โพสต์บน Reddit ระบุว่า หลังจากสายใยแก้วบ้านถูกสุนัขกัดขาด และติดต่อฝ่ายบริการลูกค้าของ AT&T ผู้ช่วย AI ชื่อ Andi ในการสนทนาติดต่อกันมากกว่า 1 ชั่วโมงไม่สามารถบันทึกการแจ้งซ่อมได้อย่างมีประสิทธิภาพ และยังไม่สามารถโอนสายไปยังเจ้าหน้าที่จริง ผู้ใช้คนดังกล่าวอธิบายว่ากระบวนการทั้งหมดเหมือนกับ \"วงจรความตาย\" (death loop) AI เพียงตอบด้วยข้อความมาตรฐานเท่านั้น และไม่สามารถแก้ไขปัญหาได้จริง","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"ชาวเน็ตสหรัฐแจ้งซ่อมปัญหาอินเทอร์เน็ตติดขัดกับผู้ช่วย AI ของ AT&T ชื่อ Andi เกิดวงจรซ้ำซ้อน: การสนทนานานกว่า 1 ชั่วโมงโดยยังไม่ได้ลงทะเบียนหรือย้ายไปฝ่ายบริการลูกค้า - ข่าว AI Aioga","description":"ผู้ใช้อินเทอร์เน็ต u/SnooPeripherals2206 โพสต์บน Reddit ระบุว่า หลังจากสายใยแก้วบ้านถูกสุนัขกัดขาด และติดต่อฝ่ายบริการลูกค้าของ AT&T ผู้ช่วย AI ชื่อ Andi ในการสนทนาติดต่อกันมากกว่า...","url":"https://www.aioga.com/th/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:47:46.740Z"},"pl":{"title":"Amerykański internauta zgłasza awarię szerokopasmowego internetu, wpadając w nieskończoną pętlę z asystentem AI AT&T Andi: rozmowa trwała ponad 1 godzinę bez rejestracji lub przekierowania do pracownika.","summary":"Użytkownik Reddit u/SnooPeripherals2206 napisał na Reddit, że po tym, jak pies przegryzł światłowód w jego domu i skontaktował się z obsługą klienta AT&T, ich asystent AI Andi nie był w stanie skutecznie zarejestrować zgłoszenia naprawy w ciągu ponad godziny rozmowy, ani nie dokonał przekierowania do pracownika. Użytkownik opisał cały proces jako „pętlę śmierci” (death loop), AI odpowiadało tylko utartymi frazami, nie przyczyniając się faktycznie do rozwiązania problemu.","category":"行业动态","source":"IT之家（RSS）","aggregationSource":"IT之家（RSS）","pageTitle":"Amerykański internauta zgłasza awarię szerokopasmowego internetu, wpadając w nieskończoną pętlę z asystentem AI AT&T Andi: rozmowa trwała ponad 1 godzinę bez rejestracji lub przekierowania do pracownika. - Aioga Wiadomości AI","description":"Użytkownik Reddit u/SnooPeripherals2206 napisał na Reddit, że po tym, jak pies przegryzł światłowód w jego domu i skontaktował się z obsługą klienta AT&T, ich asystent AI Andi nie...","url":"https://www.aioga.com/pl/news/cmryitqwt01k3rolght0g24mi/","contentTranslated":true,"sourceHash":"cb5d15f57b9d8ec2","translatedAt":"2026-07-27T03:48:36.498Z"}}}}