{"@context":"https://schema.org","@type":"NewsArticle","generatedAt":"2026-08-11T09:21:12.743Z","headline":"Omilia 融资 6700 万美元，扩展其客服自动化平台","description":"雅典客服自动化公司 Omilia 完成 6700 万美元 B 轮融资，由 Expedition Growth Capital 领投。该公司自 2002 年起从事语音与客服自动化，主张按需选用工具而非一律部署大模型，客户包括 Capital One、Discover、RBC 及 Taco Bell（已覆盖超 1000 家门店）。","url":"https://www.aioga.com/news/cmshi80yr0ewvronky0k6b612/","mainEntityOfPage":"https://www.aioga.com/news/cmshi80yr0ewvronky0k6b612/","datePublished":"2026-08-06T12:00:00.000Z","dateModified":"2026-08-06T12:00:00.000Z","inLanguage":"zh-CN","publisher":{"@type":"NewsMediaOrganization","name":"Aioga","url":"https://www.aioga.com"},"citation":["https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform","https://aihot.virxact.com/items/cmshi80yr0ewvronky0k6b612"],"canonicalUrl":"https://www.aioga.com/news/cmshi80yr0ewvronky0k6b612/","directAnswer":{"@type":"Answer","text":"总部位于雅典的客服自动化公司 Omilia 宣布完成6700万美元B轮融资，由 Expedition Growth Capital 领投。该公司表示将把业务扩展至可在不同客户接触点工作的自学习代理，并继续服务语音和客户支持自动化场景。","url":"https://www.aioga.com/news/cmshi80yr0ewvronky0k6b612/","dateCreated":"2026-08-06T12:00:00.000Z","author":{"@type":"Organization","@id":"https://www.aioga.com/authors/aioga-editorial/#editorial-team","name":"Aioga Editorial Team","url":"https://www.aioga.com/authors/aioga-editorial/"}},"evidence":[{"@type":"CreativeWork","name":"TechCrunch source article","url":"https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform","datePublished":"2026-08-06T12:00:00.000Z","provider":{"@type":"Organization","name":"TechCrunch","url":"https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform"}},{"@type":"CreativeWork","name":"AIHot archive record","url":"https://aihot.virxact.com/items/cmshi80yr0ewvronky0k6b612","datePublished":"2026-08-06T12:00:00.000Z","provider":{"@type":"Organization","name":"AIHot","url":"https://aihot.virxact.com/items/cmshi80yr0ewvronky0k6b612"}}],"aggregationSource":"TechCrunch：AI（RSS）","originalPublisher":{"name":"TechCrunch","url":"https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform"},"geoDeepAnswer":null,"article":{"id":"cmshi80yr0ewvronky0k6b612","slug":"cmshi80yr0ewvronky0k6b612","url":"https://www.aioga.com/news/cmshi80yr0ewvronky0k6b612/","title":"Omilia 融资 6700 万美元，扩展其客服自动化平台","title_en":"Omilia raises $67M to scale its customer support platform","summary":"雅典客服自动化公司 Omilia 完成 6700 万美元 B 轮融资，由 Expedition Growth Capital 领投。该公司自 2002 年起从事语音与客服自动化，主张按需选用工具而非一律部署大模型，客户包括 Capital One、Discover、RBC 及 Taco Bell（已覆盖超 1000 家门店）。","source":"TechCrunch：AI（RSS）","sourceUrl":"https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform","aiHotUrl":"https://aihot.virxact.com/items/cmshi80yr0ewvronky0k6b612","publishedAt":"2026-08-06T12:00:00.000Z","category":"行业动态","score":54,"selected":false,"articleBody":["The customer support industry has seen a massive influx of startups like Sierra, Decagon and Parloa trying to infuse AI into automating customer calls, chat and messages so companies can handle more queries at scale.","But according to Athens-based Omilia：https://omilia.com/, which has been working on automating voice calls and customer support since 2002, throwing AI at every process can be wasteful. The company’s CEO Dimitris Vassos says that a large proportion of incoming customer support queries involve basic information, such as account balances, and there’s little need to deploy large language models for such tasks.","“We will use any available weapon to win the battle for customer service. Companies like Sierra, Decagon, etc. identify as generative AI companies. Their sole purpose is to deploy generative AI and limit themselves. You may have a bazooka, but if your enemy is near you, you need a knife. This is the reality of the contact center, where you need multiple tools,” he said.","Omilia itself has expanded its operations to building self-learning agents that can work across different customer contact points. To build that out, the company has now raised a $67 million Series B led by Expedition Growth Capital.","This round is the company’s second time raising capital after it raised $20 million from Grafton Capital in 2020：https://techcrunch.com/2020/05/04/omilia/. Since then, it has managed to increase its annual recurring revenue by 10x to $60 million.","Vassos says Omilia’s key differentiation lies in having great unit economics for both itself and its customers, and thanks to this approach, it hasn’t needed large cash infusions as compared to its competitors.","“In the next few years, we will see the companies that can offer real ROI prevail. We don’t mind that we’re not as sexy as ElevenLabs and Sierra on LinkedIn right now. We care about growing steadily and building the foundations for a billion-dollar revenue company in the next three years,” Vassos said.","Omilia’s clients include Capital One, Discover, RBC, DWP, and PSEG, and Vassos said quick-service restaurants that have adopted voice-based ordering are now a big focus. The company already has Taco Bell as a client, and has deployed its tech across more than 1,000 outlets. Vassos said that it is in talks with two more quick-service restaurants in the U.S.","But AI deployments can be quite hit or miss. In Taco Bell’s case, a snafu in its ordering system reportedly allowed a customer to order 18,000 cups of water last year：https://www.wsj.com/business/hospitality/taco-bells-plan-to-win-back-customers-after-cyclospora-illness-outbreak-a7ab5ae6.","Vassos maintains this incident never took place, and Omilia’s logs didn’t show it. We have reached out to Taco Bell to clarify, and we will update our story if we hear back.","Omilia will use the fresh cash to open a new office in the U.S., a market that accounts for a significant chunk of its revenue. It will also bolster its go-to-market team, and is hiring a chief revenue officer, chief marketing officer, and a VP of revenue operations.","The company has around 500 employees at the moment and expects its headcount to reach 600 by the end of the year.","When you purchase through links in our articles, we may earn a small commission：https://techcrunch.com/techcrunch-affiliate-monetization-standards/. This doesn’t affect our editorial independence.","Ivan covers global consumer tech developments at TechCrunch. He is based out of India and has previously worked at publications including Huffington Post and The Next Web.","You can contact or verify outreach from Ivan by emailing im@ivanmehta.com：mailto:im@ivanmehta.com or via encrypted message at ivan.42 on Signal.","Scale faster. Grow your portfolio. Gain practical expertise. No matter your goal, Disrupt can empower you. Save up to $330 toda y!","Ford’s new electric truck, ‘Fathom’, starts at $28,350：https://techcrunch.com/2026/08/06/fords-new-electric-truck-fathom-starts-at-28350/ Sean O'Kane：https://techcrunch.com/author/sean-okane/","Ex-Spotify employees raise $10M to bring the AI behind its recommendations to e-commerce：https://techcrunch.com/2026/08/06/ex-spotify-employees-raise-10m-to-bring-the-ai-behind-its-recommendations-to-e-commerce/ Lauren Forristal：https://techcrunch.com/author/lauren-forristal/","Exclusive: Mirendil inks $100M+ Google Cloud deal to scale self-improving AI：https://techcrunch.com/2026/08/06/exclusive-mirendil-inks-100m-google-cloud-deal-to-scale-self-improving-ai/ Rebecca Bellan：https://techcrunch.com/author/rebecca-bellan/","Google Maps adds agentic features, including food ordering and hotel bookings：https://techcrunch.com/2026/08/06/google-maps-adds-agentic-features-including-food-ordering-and-hotel-bookings/ Aisha Malik：https://techcrunch.com/author/aisha-malik/","Omilia raises $67M to scale its customer support platform：https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform/ Ivan Mehta：https://techcrunch.com/author/ivan-mehta/","Get up to $400 off your TechCrunch Disrupt 2026 pass until Friday：https://techcrunch.com/2026/08/05/get-up-to-400-off-your-techcrunch-disrupt-2026-pass-until-friday/ TechCrunch Events：https://techcrunch.com/author/techcrunch-events/","Nikita Bier steps down as X’s head of product：https://techcrunch.com/2026/08/05/nikita-bier-steps-down-as-xs-head-of-product/ Sean O'Kane：https://techcrunch.com/author/sean-okane/"],"articleImages":[{"sourceUrl":"https://techcrunch.com/wp-content/uploads/2024/09/723b22a81ff6a760c4520b963b43451e.png?w=150","alt":"Ivan Mehta","afterParagraph":12,"url":"/media/articles/cmshi80yr0ewvronky0k6b612/74aa23b305ab4bd6.webp"},{"sourceUrl":"https://techcrunch.com/wp-content/uploads/2025/04/Disrupt2026-Color.png","alt":"Event Logo","afterParagraph":14,"url":"/media/articles/cmshi80yr0ewvronky0k6b612/d1d06f6f97361f52.webp"}],"mediaStatus":"ok","articleBodyZh":["客户支持行业已经看到大量初创公司如 Sierra、Decagon 和 Parloa 尝试将 AI 融入自动化客户电话、聊天和消息中，以便公司能够大规模处理更多查询。","但根据总部位于雅典的 Omilia（https://omilia.com/）的说法，该公司自 2002 年起一直致力于自动化语音通话和客户支持，将 AI 投入每个流程可能是一种浪费。公司 CEO Dimitris Vassos 表示，大部分进来的客户支持查询都是涉及基本信息的内容，如账户余额，对于这些任务几乎无需部署大型语言模型。","“我们会使用任何可用的武器来赢得客户服务的战斗。像 Sierra、Decagon 等公司被归类为生成式 AI 公司。它们唯一的目的就是部署生成式 AI，并且自我限制。你可能有一支火箭筒，但如果敌人就在你身边，你就需要一把刀。这就是呼叫中心的现实，你需要多种工具，”他说。","Omilia 本身已经将其业务扩展到构建可以在不同客户接触点工作的自学习代理。为了实现这一目标，该公司现在已完成由 Expedition Growth Capital 领投的 6700 万美元 B 轮融资。","这是公司继 2020 年从 Grafton Capital 筹集 2000 万美元（https://techcrunch.com/2020/05/04/omilia/）后的第二次融资。自那以来，公司已将年经常性收入提高了 10 倍，达到 6000 万美元。","Vassos 表示，Omilia 的关键差异在于其自身和客户的出色单元经济效益，并且由于这种方法，与竞争对手相比，它无需大量现金注入。","“在未来几年，我们将看到能够提供真正投资回报率的公司胜出。我们并不介意自己现在在 LinkedIn 上没有 ElevenLabs 和 Sierra 那么吸引眼球。我们关心的是稳步增长，并为未来三年打造一个十亿美元收入公司的基础，”Vassos 说。","Omilia 的客户包括 Capital One、Discover、RBC、DWP 和 PSEG，Vassos 表示，那些采用基于语音点餐的快餐店现在是公司的重点。该公司已经拥有 Taco Bell 作为客户，并已在 1000 多家门店部署了其技术。Vassos 表示，公司正在与美国另外两家快餐店进行洽谈。","但人工智能的部署可能成败参半。在 Taco Bell 的案例中，据报道其点餐系统的一次故障去年允许一位顾客订购了 18,000 杯水：https://www.wsj.com/business/hospitality/taco-bells-plan-to-win-back-customers-after-cyclospora-illness-outbreak-a7ab5ae6。","Vassos 坚称此事件从未发生，Omilia 的日志也未显示此情况。我们已联系 Taco Bell 以澄清，如果收到回复，我们将更新报道。","Omilia 将利用这笔新资金在美国开设新办公室，该市场占其收入的很大一部分。公司还将加强其市场拓展团队，并正在招聘首席营收官、首席营销官和营收运营副总裁。","目前公司约有 500 名员工，预计年底员工人数将达到 600 人。","当您通过我们文章中的链接购买时，我们可能会获得少量佣金：https://techcrunch.com/techcrunch-affiliate-monetization-standards/。这不会影响我们的编辑独立性。","Ivan 在 TechCrunch 报道全球消费科技发展。他常驻印度，曾在 Huffington Post 和 The Next Web 等出版机构工作。","您可以通过发送邮件至 im@ivanmehta.com：mailto:im@ivanmehta.com 或通过 Signal 的加密消息 ivan.42 联系或验证 Ivan 的外联信息。","快速发展。扩大您的投资组合。获得实际经验。无论您的目标是什么，Disrupt 都能赋能您。今天可节省高达 330 美元！","福特的新款电动卡车 'Fathom' 起价为 28,350 美元：https://techcrunch.com/2026/08/06/fords-new-electric-truck-fathom-starts-at-28350/ Sean O'Kane：https://techcrunch.com/author/sean-okane/","前Spotify员工筹集1000万美元，将其推荐系统背后的AI引入电子商务：https://techcrunch.com/2026/08/06/ex-spotify-employees-raise-10m-to-bring-the-ai-behind-its-recommendations-to-e-commerce/ Lauren Forristal：https://techcrunch.com/author/lauren-forristal/","独家：Mirendil签署超1亿美元的Google Cloud合同，以扩展自我改进AI：https://techcrunch.com/2026/08/06/exclusive-mirendil-inks-100m-google-cloud-deal-to-scale-self-improving-ai/ Rebecca Bellan：https://techcrunch.com/author/rebecca-bellan/","Google Maps新增代理功能，包括订餐和酒店预订：https://techcrunch.com/2026/08/06/google-maps-adds-agentic-features-including-food-ordering-and-hotel-bookings/ Aisha Malik：https://techcrunch.com/author/aisha-malik/","Omilia筹集6700万美元，以扩展其客户支持平台：https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform/ Ivan Mehta：https://techcrunch.com/author/ivan-mehta/","在周五之前，TechCrunch Disrupt 2026门票最高可享400美元折扣：https://techcrunch.com/2026/08/05/get-up-to-400-off-your-techcrunch-disrupt-2026-pass-until-friday/ TechCrunch Events：https://techcrunch.com/author/techcrunch-events/","Nikita Bier辞去X产品主管职务：https://techcrunch.com/2026/08/05/nikita-bier-steps-down-as-xs-head-of-product/ Sean O'Kane：https://techcrunch.com/author/sean-okane/"],"translationStatus":"translated","bodyOrigin":"source-page","editorial":{"summary":"总部位于雅典的客服自动化公司 Omilia 宣布完成6700万美元B轮融资，由 Expedition Growth Capital 领投。该公司表示将把业务扩展至可在不同客户接触点工作的自学习代理，并继续服务语音和客户支持自动化场景。","background":"Omilia 自2002年起从事语音通话与客户支持自动化。其CEO认为，账户余额等基础咨询未必需要调用大语言模型，客服中心应按任务组合使用多种工具。公司称，其年度经常性收入自2020年融资后增长10倍至6000万美元。","viewpoint":"Aioga 判断，这轮融资的重点不仅是生成式AI叙事，而是客服自动化在成本效率与可量化回报上的竞争。Omilia强调针对不同任务选用不同技术路线，可能反映企业客户对部署成本和实际服务效果的持续关注。","implications":"值得关注的是，客服自动化赛道已有多家创业公司试图将AI用于电话、聊天和消息处理。Omilia披露的客户包括Capital One、Discover、RBC、DWP、PSEG及Taco Bell；其中Taco Bell的部署已覆盖超过1000家门店，快餐语音点单成为其重点方向。","nextStep":"后续可关注Omilia是否披露本轮资金的具体使用安排，以及其自学习代理在不同客户接触点的落地范围。公司称正与另外两家美国快速服务餐饮企业洽谈，合作是否达成及部署规模将是判断其餐饮扩张进展的信号。","evidenceRefs":["title","summary","articleBody","source"],"status":"published","aiGenerated":true,"autoApproved":true,"generatedBy":"aioga-editorial:gpt-5.6-sol","reviewedBy":"aioga-editorial-review:gpt-5.6-sol","generatedAt":"2026-08-10T04:42:25.295Z","sourceHash":"4e8d00cff108bf65","review":{"approved":true,"groundedness":94,"clarity":94,"duplicationRisk":35,"blockingIssues":[],"notes":["“Aioga 判断”属于编辑分析，当前已置于 viewpoint 字段并使用“可能反映”等谨慎表述；如需进一步区分事实与观点，可明确标注为“编辑判断”。","“宣布完成”可改为“完成”或“获得”以更贴近来源原文，但不影响事实准确性。"]},"validation":{"passed":true,"mode":"ai-auto","revisions":0,"checks":["schema","length","source-attribution","low-source-overlap","no-html","independent-ai-review"]}},"tags":["行业动态","TechCrunch：AI（RSS）"],"translations":{"zh-CN":{"title":"Omilia 融资 6700 万美元，扩展其客服自动化平台","summary":"雅典客服自动化公司 Omilia 完成 6700 万美元 B 轮融资，由 Expedition Growth Capital 领投。该公司自 2002 年起从事语音与客服自动化，主张按需选用工具而非一律部署大模型，客户包括 Capital One、Discover、RBC 及 Taco Bell（已覆盖超 1000 家门店）。","category":"行业动态","source":"TechCrunch","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia 融资 6700 万美元，扩展其客服自动化平台 - Aioga AI资讯","description":"雅典客服自动化公司 Omilia 完成 6700 万美元 B 轮融资，由 Expedition Growth Capital 领投。该公司自 2002 年起从事语音与客服自动化，主张按需选用工具而非一律部署大模型，客户包括 Capital One、Discover、RBC 及 Taco Bell（已覆盖超 1000 家门店）。","url":"https://www.aioga.com/news/cmshi80yr0ewvronky0k6b612/","articleBody":["客户支持行业已经看到大量初创公司如 Sierra、Decagon 和 Parloa 尝试将 AI 融入自动化客户电话、聊天和消息中，以便公司能够大规模处理更多查询。","但根据总部位于雅典的 Omilia（https://omilia.com/）的说法，该公司自 2002 年起一直致力于自动化语音通话和客户支持，将 AI 投入每个流程可能是一种浪费。公司 CEO Dimitris Vassos 表示，大部分进来的客户支持查询都是涉及基本信息的内容，如账户余额，对于这些任务几乎无需部署大型语言模型。","“我们会使用任何可用的武器来赢得客户服务的战斗。像 Sierra、Decagon 等公司被归类为生成式 AI 公司。它们唯一的目的就是部署生成式 AI，并且自我限制。你可能有一支火箭筒，但如果敌人就在你身边，你就需要一把刀。这就是呼叫中心的现实，你需要多种工具，”他说。","Omilia 本身已经将其业务扩展到构建可以在不同客户接触点工作的自学习代理。为了实现这一目标，该公司现在已完成由 Expedition Growth Capital 领投的 6700 万美元 B 轮融资。","这是公司继 2020 年从 Grafton Capital 筹集 2000 万美元（https://techcrunch.com/2020/05/04/omilia/）后的第二次融资。自那以来，公司已将年经常性收入提高了 10 倍，达到 6000 万美元。","Vassos 表示，Omilia 的关键差异在于其自身和客户的出色单元经济效益，并且由于这种方法，与竞争对手相比，它无需大量现金注入。","“在未来几年，我们将看到能够提供真正投资回报率的公司胜出。我们并不介意自己现在在 LinkedIn 上没有 ElevenLabs 和 Sierra 那么吸引眼球。我们关心的是稳步增长，并为未来三年打造一个十亿美元收入公司的基础，”Vassos 说。","Omilia 的客户包括 Capital One、Discover、RBC、DWP 和 PSEG，Vassos 表示，那些采用基于语音点餐的快餐店现在是公司的重点。该公司已经拥有 Taco Bell 作为客户，并已在 1000 多家门店部署了其技术。Vassos 表示，公司正在与美国另外两家快餐店进行洽谈。","但人工智能的部署可能成败参半。在 Taco Bell 的案例中，据报道其点餐系统的一次故障去年允许一位顾客订购了 18,000 杯水：https://www.wsj.com/business/hospitality/taco-bells-plan-to-win-back-customers-after-cyclospora-illness-outbreak-a7ab5ae6。","Vassos 坚称此事件从未发生，Omilia 的日志也未显示此情况。我们已联系 Taco Bell 以澄清，如果收到回复，我们将更新报道。","Omilia 将利用这笔新资金在美国开设新办公室，该市场占其收入的很大一部分。公司还将加强其市场拓展团队，并正在招聘首席营收官、首席营销官和营收运营副总裁。","目前公司约有 500 名员工，预计年底员工人数将达到 600 人。","当您通过我们文章中的链接购买时，我们可能会获得少量佣金：https://techcrunch.com/techcrunch-affiliate-monetization-standards/。这不会影响我们的编辑独立性。","Ivan 在 TechCrunch 报道全球消费科技发展。他常驻印度，曾在 Huffington Post 和 The Next Web 等出版机构工作。","您可以通过发送邮件至 im@ivanmehta.com：mailto:im@ivanmehta.com 或通过 Signal 的加密消息 ivan.42 联系或验证 Ivan 的外联信息。","快速发展。扩大您的投资组合。获得实际经验。无论您的目标是什么，Disrupt 都能赋能您。今天可节省高达 330 美元！","福特的新款电动卡车 'Fathom' 起价为 28,350 美元：https://techcrunch.com/2026/08/06/fords-new-electric-truck-fathom-starts-at-28350/ Sean O'Kane：https://techcrunch.com/author/sean-okane/","前Spotify员工筹集1000万美元，将其推荐系统背后的AI引入电子商务：https://techcrunch.com/2026/08/06/ex-spotify-employees-raise-10m-to-bring-the-ai-behind-its-recommendations-to-e-commerce/ Lauren Forristal：https://techcrunch.com/author/lauren-forristal/","独家：Mirendil签署超1亿美元的Google Cloud合同，以扩展自我改进AI：https://techcrunch.com/2026/08/06/exclusive-mirendil-inks-100m-google-cloud-deal-to-scale-self-improving-ai/ Rebecca Bellan：https://techcrunch.com/author/rebecca-bellan/","Google Maps新增代理功能，包括订餐和酒店预订：https://techcrunch.com/2026/08/06/google-maps-adds-agentic-features-including-food-ordering-and-hotel-bookings/ Aisha Malik：https://techcrunch.com/author/aisha-malik/","Omilia筹集6700万美元，以扩展其客户支持平台：https://techcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform/ Ivan Mehta：https://techcrunch.com/author/ivan-mehta/","在周五之前，TechCrunch Disrupt 2026门票最高可享400美元折扣：https://techcrunch.com/2026/08/05/get-up-to-400-off-your-techcrunch-disrupt-2026-pass-until-friday/ TechCrunch Events：https://techcrunch.com/author/techcrunch-events/","Nikita Bier辞去X产品主管职务：https://techcrunch.com/2026/08/05/nikita-bier-steps-down-as-xs-head-of-product/ Sean O'Kane：https://techcrunch.com/author/sean-okane/"]},"en":{"title":"Omilia raises $67 million to expand its customer service automation platform","summary":"Athens-based customer service automation company Omilia has completed $67 million in Series B financing, led by Expedition Growth Capital. The company has been engaged in voice and customer service automation since 2002, advocating for using tools on demand rather than deploying large models across the board. Its clients include Capital One, Discover, RBC, and Taco Bell (covering over 1,000 stores).","category":"Industry","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia raises $67 million to expand its customer service automation platform - Aioga AI News","description":"Athens-based customer service automation company Omilia has completed $67 million in Series B financing, led by Expedition Growth Capital. The company has been engaged in voice and...","url":"https://www.aioga.com/en/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:03:57.078Z"},"ja":{"title":"Omilia、カスタマーサポート自動化プラットフォームを拡張するために6700万ドルを調達","summary":"アテネのカスタマーサービス自動化会社Omiliaが、Expedition Growth Capitalをリード投資家として6,700万ドルのシリーズB資金調達を完了しました。同社は2002年から音声およびカスタマーサービス自動化に従事しており、大型モデルを一律に導入するのではなく、必要に応じてツールを選択することを提唱しています。顧客にはCapital One、Discover、RBC、Taco Bell（すでに1,000以上の店舗をカバー）などが含まれます。","category":"業界動向","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia、カスタマーサポート自動化プラットフォームを拡張するために6700万ドルを調達 - Aioga AIニュース","description":"アテネのカスタマーサービス自動化会社Omiliaが、Expedition Growth Capitalをリード投資家として6,700万ドルのシリーズB資金調達を完了しました。同社は2002年から音声およびカスタマーサービス自動化に従事しており、大型モデルを一律に導入するのではなく、必要に応じてツールを選択することを提唱しています。顧客にはCapital On...","url":"https://www.aioga.com/ja/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:04:13.783Z"},"ko":{"title":"Omilia가 6,700만 달러를 조달하여 고객 서비스 자동화 플랫폼을 확장하다","summary":"아테네 고객 서비스 자동화 회사 Omilia가 6,700만 달러 규모의 시리즈 B 라운드 투자를 완료했으며, Expedition Growth Capital이 주도했습니다. 이 회사는 2002년부터 음성 및 고객 서비스 자동화를 수행해왔으며, 모든 대형 모델을 일률적으로 도입하기보다는 필요에 따라 도구를 선택 사용하는 방식을 주장합니다. 고객으로는 Capital One, Discover, RBC, Taco Bell(이미 1,000개 이상의 매장에 적용)이 포함되어 있습니다.","category":"업계 동향","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia가 6,700만 달러를 조달하여 고객 서비스 자동화 플랫폼을 확장하다 - Aioga AI 뉴스","description":"아테네 고객 서비스 자동화 회사 Omilia가 6,700만 달러 규모의 시리즈 B 라운드 투자를 완료했으며, Expedition Growth Capital이 주도했습니다. 이 회사는 2002년부터 음성 및 고객 서비스 자동화를 수행해왔으며, 모든 대형 모델을 일률적으로 도입하기보다는 필요에 따라 도구를 선택 사용하는 방식...","url":"https://www.aioga.com/ko/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:05:03.339Z"},"es":{"title":"Omilia financia 67 millones de dólares para expandir su plataforma de automatización de atención al cliente","summary":"La empresa de automatización de atención al cliente en Atenas, Omilia, completó una ronda de financiación Serie B de 67 millones de dólares, liderada por Expedition Growth Capital. La empresa, que se dedica a la automatización de voz y atención al cliente desde 2002, defiende la selección de herramientas según sea necesario en lugar de implementar modelos grandes de manera uniforme. Sus clientes incluyen Capital One, Discover, RBC y Taco Bell (ya cubriendo más de 1000 tiendas).","category":"Industria","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia financia 67 millones de dólares para expandir su plataforma de automatización de atención al cliente - Aioga Noticias de IA","description":"La empresa de automatización de atención al cliente en Atenas, Omilia, completó una ronda de financiación Serie B de 67 millones de dólares, liderada por Expedition Growth Capital....","url":"https://www.aioga.com/es/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:05:05.799Z"},"fr":{"title":"Omilia a levé 67 millions de dollars pour étendre sa plateforme d'automatisation du service client","summary":"La société d'automatisation du service client d'Athènes, Omilia, a bouclé un financement de série B de 67 millions de dollars, dirigé par Expedition Growth Capital. Depuis 2002, cette société se consacre à l'automatisation vocale et du service client, prônant l'utilisation d'outils à la demande plutôt que le déploiement systématique de grands modèles, avec des clients tels que Capital One, Discover, RBC et Taco Bell (déjà présente dans plus de 1000 magasins).","category":"Industrie","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia a levé 67 millions de dollars pour étendre sa plateforme d'automatisation du service client - Aioga Actualités IA","description":"La société d'automatisation du service client d'Athènes, Omilia, a bouclé un financement de série B de 67 millions de dollars, dirigé par Expedition Growth Capital. Depuis 2002, ce...","url":"https://www.aioga.com/fr/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:05:56.519Z"},"de":{"title":"Omilia finanziert 67 Millionen US-Dollar, um seine Kundenservice-Automatisierungsplattform auszubauen","summary":"Das Athen-Kundendienst-Automatisierungsunternehmen Omilia hat eine B-Finanzierungsrunde in Höhe von 67 Millionen US-Dollar abgeschlossen, angeführt von Expedition Growth Capital. Das Unternehmen ist seit 2002 in der Sprach- und Kundendienstautomatisierung tätig und befürwortet die bedarfsgerechte Nutzung von Tools anstelle der einheitlichen Bereitstellung großer Modelle. Zu den Kunden gehören Capital One, Discover, RBC und Taco Bell (bereits über 1000 Filialen abgedeckt).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia finanziert 67 Millionen US-Dollar, um seine Kundenservice-Automatisierungsplattform auszubauen - Aioga KI-News","description":"Das Athen-Kundendienst-Automatisierungsunternehmen Omilia hat eine B-Finanzierungsrunde in Höhe von 67 Millionen US-Dollar abgeschlossen, angeführt von Expedition Growth Capital. D...","url":"https://www.aioga.com/de/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:06:07.497Z"},"pt-BR":{"title":"Omilia arrecada 67 milhões de dólares em financiamento para expandir sua plataforma de automação de atendimento ao cliente","summary":"A empresa de automação de atendimento ao cliente de Atenas, Omilia, concluiu uma rodada de financiamento Série B de 67 milhões de dólares, liderada pela Expedition Growth Capital. A empresa atua em automação de voz e atendimento ao cliente desde 2002, defendendo o uso de ferramentas conforme a necessidade em vez de implementar grandes modelos de forma uniforme. Entre seus clientes estão Capital One, Discover, RBC e Taco Bell (já presente em mais de 1000 lojas).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia arrecada 67 milhões de dólares em financiamento para expandir sua plataforma de automação de atendimento ao cliente - Aioga Notícias de IA","description":"A empresa de automação de atendimento ao cliente de Atenas, Omilia, concluiu uma rodada de financiamento Série B de 67 milhões de dólares, liderada pela Expedition Growth Capital....","url":"https://www.aioga.com/pt-BR/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:07:01.349Z"},"ru":{"title":"Omilia привлекла финансирование в размере 67 миллионов долларов США для расширения своей платформы автоматизации обслуживания клиентов","summary":"Афинская компания по автоматизации обслуживания клиентов Omilia завершила раунд финансирования серии B на сумму 67 миллионов долларов США, возглавляемый Expedition Growth Capital. Компания с 2002 года занимается голосовой и клиентской автоматизацией, выступая за выбор инструментов по мере необходимости, а не за повсеместное внедрение больших моделей; среди клиентов Capital One, Discover, RBC и Taco Bell (охватывает более 1000 магазинов).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia привлекла финансирование в размере 67 миллионов долларов США для расширения своей платформы автоматизации обслуживания клиентов - Aioga Новости ИИ","description":"Афинская компания по автоматизации обслуживания клиентов Omilia завершила раунд финансирования серии B на сумму 67 миллионов долларов США, возглавляемый Expedition Growth Capital....","url":"https://www.aioga.com/ru/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:07:02.136Z"},"ar":{"title":"جمعت Omilia تمويلاً قدره 67 مليون دولار لتوسيع منصة أتمتة خدمة العملاء لديها","summary":"أتمت شركة Omilia، شركة أتمتة خدمة العملاء في أثينا، جولة تمويل من الفئة B بقيمة 67 مليون دولار، بقيادة Expedition Growth Capital. تعمل الشركة منذ عام 2002 في مجال الأتمتة الصوتية وخدمة العملاء، وتدعو إلى استخدام الأدوات حسب الحاجة بدلاً من نشر النماذج الكبيرة بشكل شامل، ويشمل عملاؤها Capital One وDiscover وRBC وTaco Bell (التي تم تغطية أكثر من 1000 فرع لها).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"جمعت Omilia تمويلاً قدره 67 مليون دولار لتوسيع منصة أتمتة خدمة العملاء لديها - Aioga أخبار الذكاء الاصطناعي","description":"أتمت شركة Omilia، شركة أتمتة خدمة العملاء في أثينا، جولة تمويل من الفئة B بقيمة 67 مليون دولار، بقيادة Expedition Growth Capital. تعمل الشركة منذ عام 2002 في مجال الأتمتة الصوتية و...","url":"https://www.aioga.com/ar/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:07:56.714Z"},"hi":{"title":"Omilia ने 6700万美元 का融资 प्राप्त किया, और अपने ग्राहक सेवा स्वचालन प्लेटफ़ॉर्म का विस्तार किया","summary":"एथेंस की ग्राहक सेवा स्वचालन कंपनी Omilia ने 6700万美元 की सीरीज़ बी फंडिंग पूरी की, जिसका नेतृत्व Expedition Growth Capital ने किया। यह कंपनी 2002 से वॉइस और ग्राहक सेवा स्वचालन में लगी हुई है, और बड़े मॉडल को एकसमान लागू करने के बजाय आवश्यकतानुसार टूल का चयन करने की वकालत करती है। इसके ग्राहक Capital One, Discover, RBC और Taco Bell हैं (जो 1000 से अधिक स्टोर को कवर करता है)।","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia ने 6700万美元 का融资 प्राप्त किया, और अपने ग्राहक सेवा स्वचालन प्लेटफ़ॉर्म का विस्तार किया - Aioga AI समाचार","description":"एथेंस की ग्राहक सेवा स्वचालन कंपनी Omilia ने 6700万美元 की सीरीज़ बी फंडिंग पूरी की, जिसका नेतृत्व Expedition Growth Capital ने किया। यह कंपनी 2002 से वॉइस और ग्राहक सेवा स्वचालन में...","url":"https://www.aioga.com/hi/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:07:57.782Z"},"it":{"title":"Omilia ha raccolto 67 milioni di dollari per espandere la sua piattaforma di automazione del servizio clienti","summary":"La società ateniese di automazione del servizio clienti Omilia ha completato un round di finanziamento di serie B da 67 milioni di dollari, guidato da Expedition Growth Capital. La società si occupa di automazione vocale e del servizio clienti dal 2002, promuovendo l'uso di strumenti su richiesta anziché il dispiegamento uniforme di grandi modelli; i clienti includono Capital One, Discover, RBC e Taco Bell (che ha già coperto oltre 1000 punti vendita).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia ha raccolto 67 milioni di dollari per espandere la sua piattaforma di automazione del servizio clienti - Aioga Notizie IA","description":"La società ateniese di automazione del servizio clienti Omilia ha completato un round di finanziamento di serie B da 67 milioni di dollari, guidato da Expedition Growth Capital. La...","url":"https://www.aioga.com/it/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:08:47.839Z"},"nl":{"title":"Omilia financiert $67 miljoen om zijn klantenservice-automatiseringsplatform uit te breiden","summary":"Het Atheense klantendienstautomatiseringsbedrijf Omilia heeft een Series B-financiering van 67 miljoen dollar afgerond, geleid door Expedition Growth Capital. Het bedrijf is sinds 2002 actief op het gebied van spraak- en klantendienstautomatisering en pleit voor het gebruik van tools op aanvraag in plaats van het uniform inzetten van grote modellen. Tot de klanten behoren Capital One, Discover, RBC en Taco Bell (meer dan 1000 vestigingen worden al gedekt).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia financiert $67 miljoen om zijn klantenservice-automatiseringsplatform uit te breiden - Aioga AI-nieuws","description":"Het Atheense klantendienstautomatiseringsbedrijf Omilia heeft een Series B-financiering van 67 miljoen dollar afgerond, geleid door Expedition Growth Capital. Het bedrijf is sinds...","url":"https://www.aioga.com/nl/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:08:46.818Z"},"tr":{"title":"Omilia 67 milyon ABD doları finansman sağladı, müşteri hizmetleri otomasyon platformunu genişletiyor","summary":"Atina merkezli müşteri hizmetleri otomasyon şirketi Omilia, Expedition Growth Capital liderliğinde 67 milyon dolar değerinde B Serisi finansman turunu tamamladı. Şirket, 2002 yılından beri ses ve müşteri hizmetleri otomasyonu konusunda çalışıyor ve araçları talebe göre seçmeyi, büyük modelleri topluca uygulamayı savunuyor; müşterileri arasında Capital One, Discover, RBC ve Taco Bell (1000'den fazla mağazayı kapsıyor) bulunuyor.","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia 67 milyon ABD doları finansman sağladı, müşteri hizmetleri otomasyon platformunu genişletiyor - Aioga AI Haberleri","description":"Atina merkezli müşteri hizmetleri otomasyon şirketi Omilia, Expedition Growth Capital liderliğinde 67 milyon dolar değerinde B Serisi finansman turunu tamamladı. Şirket, 2002 yılın...","url":"https://www.aioga.com/tr/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:09:42.276Z"},"vi":{"title":"Omilia huy động vốn 67 triệu USD, mở rộng nền tảng tự động hóa dịch vụ khách hàng của mình","summary":"Công ty tự động hóa dịch vụ khách hàng ở Athens, Omilia, hoàn thành vòng gọi vốn B trị giá 67 triệu USD, do Expedition Growth Capital dẫn đầu. Công ty này hoạt động trong lĩnh vực tự động hóa giọng nói và dịch vụ khách hàng từ năm 2002, ủng hộ việc chọn công cụ theo nhu cầu thay vì triển khai mô hình lớn một cách thống nhất, khách hàng bao gồm Capital One, Discover, RBC và Taco Bell (đã phủ sóng hơn 1000 cửa hàng).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia huy động vốn 67 triệu USD, mở rộng nền tảng tự động hóa dịch vụ khách hàng của mình - Tin tức AI Aioga","description":"Công ty tự động hóa dịch vụ khách hàng ở Athens, Omilia, hoàn thành vòng gọi vốn B trị giá 67 triệu USD, do Expedition Growth Capital dẫn đầu. Công ty này hoạt động trong lĩnh vực...","url":"https://www.aioga.com/vi/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:09:44.297Z"},"id":{"title":"Omilia mendapatkan pendanaan sebesar 67 juta dolar AS untuk memperluas platform otomasi layanan pelanggannya","summary":"Perusahaan otomatisasi layanan pelanggan Athena, Omilia, menyelesaikan putaran pendanaan Seri B sebesar 67 juta dolar AS, dipimpin oleh Expedition Growth Capital. Perusahaan ini telah bergerak dalam otomasi suara dan layanan pelanggan sejak 2002, menekankan penggunaan alat sesuai kebutuhan daripada menerapkan model besar secara seragam, dengan pelanggan termasuk Capital One, Discover, RBC, dan Taco Bell (sudah mencakup lebih dari 1000 toko).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia mendapatkan pendanaan sebesar 67 juta dolar AS untuk memperluas platform otomasi layanan pelanggannya - Berita AI Aioga","description":"Perusahaan otomatisasi layanan pelanggan Athena, Omilia, menyelesaikan putaran pendanaan Seri B sebesar 67 juta dolar AS, dipimpin oleh Expedition Growth Capital. Perusahaan ini te...","url":"https://www.aioga.com/id/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:10:35.732Z"},"th":{"title":"Omilia ระดมทุน 67 ล้านดอลลาร์สหรัฐ เพื่อขยายแพลตฟอร์มอัตโนมัติสำหรับการบริการลูกค้า","summary":"บริษัท Omilia ผู้ให้บริการอัตโนมัติด้านการบริการลูกค้าในเอเธนส์ ปิดการระดมทุนรอบ B มูลค่า 67 ล้านดอลลาร์สหรัฐ โดยมี Expedition Growth Capital เป็นผู้นำการลงทุน บริษัทก่อตั้งตั้งแต่ปี 2002 ดำเนินงานด้านเสียงและการบริการลูกค้าอัตโนมัติ โดยเน้นการเลือกใช้เครื่องมือตามความต้องการแทนการปรับใช้โมเดลขนาดใหญ่ทั้งหมด ลูกค้ารวมถึง Capital One, Discover, RBC และ Taco Bell (ครอบคลุมมากกว่า 1,000 สาขาแล้ว)","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia ระดมทุน 67 ล้านดอลลาร์สหรัฐ เพื่อขยายแพลตฟอร์มอัตโนมัติสำหรับการบริการลูกค้า - ข่าว AI Aioga","description":"บริษัท Omilia ผู้ให้บริการอัตโนมัติด้านการบริการลูกค้าในเอเธนส์ ปิดการระดมทุนรอบ B มูลค่า 67 ล้านดอลลาร์สหรัฐ โดยมี Expedition Growth Capital เป็นผู้นำการลงทุน บริษัทก่อตั้งตั้งแต่...","url":"https://www.aioga.com/th/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:10:42.467Z"},"pl":{"title":"Omilia pozyskała 67 milionów dolarów finansowania, aby rozwinąć swoją platformę automatyzacji obsługi klienta","summary":"Ateńska firma zajmująca się automatyzacją obsługi klienta Omilia zakończyła rundę finansowania serii B o wartości 67 milionów dolarów, prowadzoną przez Expedition Growth Capital. Firma od 2002 roku zajmuje się automatyzacją obsługi głosowej i klienta, promując wybór narzędzi na żądanie zamiast powszechnego wdrażania dużych modeli, a jej klientami są m.in. Capital One, Discover, RBC i Taco Bell (obejmując już ponad 1000 placówek).","category":"行业动态","source":"TechCrunch：AI（RSS）","aggregationSource":"TechCrunch：AI（RSS）","pageTitle":"Omilia pozyskała 67 milionów dolarów finansowania, aby rozwinąć swoją platformę automatyzacji obsługi klienta - Aioga Wiadomości AI","description":"Ateńska firma zajmująca się automatyzacją obsługi klienta Omilia zakończyła rundę finansowania serii B o wartości 67 milionów dolarów, prowadzoną przez Expedition Growth Capital. F...","url":"https://www.aioga.com/pl/news/cmshi80yr0ewvronky0k6b612/","contentTranslated":true,"sourceHash":"e6153b44493fc081","translatedAt":"2026-08-06T15:11:44.575Z"}}}}