OpenAI says more people are using AI for work outside their professions. The company calls this "task crossover." Of more than 800,000 work-related ChatGPT messages analyzed, 43.5 percent of job-specific queries involved another profession. Marketing and engineering tasks crossed over most often. Users handled work once left to specialists, including contract reviews, data analysis, and website troubleshooting.
The effect is stronger at smaller companies, where dedicated specialist teams are less common. OpenAI sees the usage data as an early signal that job profiles are shifting, even before job titles or descriptions catch up. OpenAI classified tasks using the U.S. occupational database O*NET:https://www.onetonline.org/, which maps activities to standard job profiles. It excluded common tasks such as writing, summarizing, and scheduling.
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跨岗位使用 AI 可能让员工接触原本交由专家处理的任务,并在专业团队较少的小公司中更突出。但材料未说明任务完成质量、风险水平或就业影响,因此不能据此推断专家岗位将被取代。 企业可继续观察哪些任务正在跨岗位流动,并对合同审查、数据分析和网站故障排查等工作设置专业复核。后续还需关注任务质量、责任归属及岗位描述是否随实际工作内容调整。